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Shared inbox CRM
A shared inbox CRM lets a team read, assign, reply to, and track customer emails from inside the CRM workspace.
Shared inboxes reduce blind spots when multiple people work the same customer or deal. The CRM becomes the place where email context, ownership, and pipeline status meet.
How Questlane uses this
Questlane connects Gmail and IMAP mailboxes and ties email threads to contacts and deals in the shared inbox.